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Frequently Asked Questions
Why should I buy from BillBarnes.com instead of another jewelry store?
BillBarnes.com expects to earn and deserve you as a customer. We understand that you are
weighed down with choices today and that finding the right jeweler can be scary, especially
online. This means that we will go the extra mile to prove ourselves over and over again.
BillBarnes.com will always be honest and up front about our jewelry and services. We won’t
try to sell you something for the sake of selling it. It needs to be right for you. It also
means that we will work hard for you, not only in delivering a quality piece of jewelry
better than expected but delivering it in a higher quality at a better price. BillBarnes.com
pays attention to details. Is the stone set straight or the sizing done properly? We thrive
on these details because when we deliver a piece with our name on it for your special gift,
it needs to be right. After all, jewelry is one of the only treasured possessions that is
passed down through generations. When you are presented with a fine piece of jewelry, it
needs to take your breath away each and every time. This is why BillBarnes.com cares and
with five generations of jewelers, will continue to care for the next five generations.
Why should I trust you?
Trust is very important, especially when purchasing jewelry. It isn’t tangible, as you know;
it is something that must be earned. However, there are several reasons you can “trust”
BillBarnes.com. We have been a family of jewelers for over 120 years. In that time, we
have gained a reputation of integrity, honesty, and dependability. Your satisfaction is
guaranteed with a no questions asked return policy. BillBarnes.com
offers a one year guarantee on any item purchased. We also
offer a full repair and maintenance department to assist you with your jewelry care as the
years pass by. At BillBarnes.com, we put all of these things together, to create what we
consider to be the very best value to you. With over one hundred years of experience, we are
uniquely qualified to serve you, and, perhaps most importantly, to bring a meaningful smile
to that special someone. That's the point, after all.
What makes your company special and different?
BillBarnes.com cares! Caring about you, the customer, is tossed around today so loosely
by so many, that it seems impossible to explain the level at which BillBarnes.com truly
cares about you. It really comes down to the small things, the details.
- Our people. We hire and keep the nicest people we can find. Everyone at BillBarnes.com takes extreme pride in his or her work. This means that we follow through with what we say. There are no surprises and always - happy endings.
- Our gift-wrapping. BillBarnes.com has offered beautiful complimentary gift-wrapping to our customers since 1880. Though we have been told that we need to charge for gift-wrapping, we refuse to make that change. It is about taking care of you, our customer, and our friend.
- The extra mile. Each and every BillBarnes.com representative will go the extra mile for you. Whether it means figuring out how to ship to your port of call while you are on a cruise or high tailing it to the shipping department to grab your order and make the necessary changes. Our job is to help you to the best of our ability every single time.
- Our History. We have been around for quite some time and will continue to be around. With over 120 years of customer relationships with special sentiments, our values, integrity, and honesty still ring true today. BillBarnes.com treasures our customers and friends.
What are the benefits to shopping at BillBarnes.com?
There are many benefits to shopping at BillBarnes.com. Below are just a few reasons to
give us a try!
The selection. BillBarnes.com offers a huge selection of products in all categories.
Instead of having to choose from a selection of 10 lockets, for example, we have over
200 lockets for you to view! Additionally, many of our pieces are available in the
configuration that you desire, white gold instead of yellow gold, or a garnet instead
of an amethyst.
Product knowledge. Every person that answers the phone is extremely knowledgeable about
all of our products. From shipping times to stone quality, each BillBarnes.com
representative is intensely trained to help you. When your call comes in, we are ready to
assist you quickly and in a friendly manner.
Life after the sale. At BillBarnes.com, it is not about the sale. It is about your
satisfaction. Your purchase means something to you whether it be for a birthday, engagement
or anniversary. It is important that the piece you receive reflect the thought and
sentiment you put into the purchase. We are here to help you before and after the sale
is made.
Complimentary gift-wrapping. BillBarnes.com takes serious pride in offering beautiful
gift-wrapping. After all, when a purchase is made it must be presented in a way that
builds that excitement and enthusiasm for opening the gift.
Ease of shopping. To make it easy and convenient, BillBarnes.com keeps all
of your information at hand to help you with future purchases. If you cannot remember the
finger size or the shipping address on previous orders, we are happy to assist you.
Just give us call!
Do you offer appraisals?
BillBarnes.com is happy to include an appraisal on any piece of jewelry that is
purchased. This will aid in having the piece insured. If you are interested in having
an appraisal for your BillBarnes.com piece, just call 1-800-619-6181 and a sales
representative will assist you.*
*BillBarnes.com charges $50 for an appraisal. This is a non-refundable
fee and will not be credited upon a return.
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